Counseling Center

联邦和州法律以及职业道德标准禁止披露您提供给我们的任何信息，除非我们得到您的书面同意. Thus, if a St. galaxy银河娱乐场app的官员或你的父母或其他人应该询问你在这里的接待服务, we would not be able to disclose any information about you without your written permission. 话虽如此，保密法律和标准也有一些例外，如下:

• If your counselor believes that you or someone else is in clear and imminent danger of harm, 你的辅导员有法律义务通知有关当局和其他人，以防止伤害的发生. This information would be disclosed only to appropriate professional workers, 必要的大学和公共机构, a potential victim of aggression or the client's family.
• If you provide information indicating that someone under 18 years old is being abused, your counselor is legally required to notify proper authorities.
• In rare cases, a court may order your counselor to disclose information about you.
• 如果你未满17岁半, your parents or legal guardian may have access to your treatment records.
• When the client requires hospitalization for severe psychological problems, 自杀的念头或企图, 或者其他威胁生命的问题. In these instances, the counselor must notify the client's parents or spouse, the Dean of Students, and, 如果客户住在学生宿舍, appropriate members of the residence life staff. Only relevant, limited and necessary information will be shared with these individuals, who are always notified whenever a serious medical emergency arises with a student.

在上述情况下, the counselor will, whenever possible first discuss the disclosure of information with the client. 咨询师将提供披露信息是适当和必要的原因，并试图获得客户的许可. The client and counselor may jointly be involved in sharing the information.  However, 如果客户没有给予许可, the counselor will proceed to release the information without the client's consent. 在一些紧急情况下, 在实际披露信息之前，可能没有机会与客户讨论信息的披露.

在未来的某个时候，你可能会被外部机构或雇主要求签署一份允许该机构或雇主审查你的治疗记录的声明. This may occur, for example if you apply for health and life insurance, or if you apply for licensure or certification in some professions, or if you apply for employment in agencies that require a security clearance. 在这些情况下, 辅导员将首先尝试与您联系，了解您希望向请求方披露哪些信息.

作为客户端，您拥有以下权限:

1. To ask questions about your counselor's professional qualifications and experience.
2. 积极参与有关咨询目标和策略的决策，拒绝任何你不同意的目标或策略.
3. 和你的辅导员一起看你的档案. Please note that we use Titanium Schedule, an electronic records system. All files in this program are on a secure server with high security to protect your information.
4. To have your counseling experience remain confidential within certain limits.
5. 随时结束咨询.

什么是咨询中心?
咨询中心是圣. galaxy银河娱乐场app学生正在寻求帮助，以解决个人问题，了解自己和与他人的关系.

咨询中心在哪里?
The St. Ambrose University Counseling Center is located on the second floor of the Rogalski Center, 毗邻卫生服务处.

Is it confidential?
The Counseling Center maintains strict confidentiality. You do not need consent or pre-approval from anyone to receive services. The center operates independently of faculty or administrative offices, although we partner closely with many SAU offices. With certain caveats, no information can be released to anyone without your signed consent.

我怎样预约?
Appointments can be made by calling 563-333-6423, in-person at the Counseling Center on the second floor of the Rogalski Center, or by emailing CounselingCenter@chinaqinyu.com.

What does it cost?
咨询服务对所有圣. galaxy银河娱乐场app的学生.

Will I have to wait?
咨询中心通常可以在1-2天内为您安排初次预约.

你们提供什么样的服务?
学生可以单独上课, group therapy, workshops, 一次一次的预约, 药物滥用筛查, and referrals. 我们的个人课程和预约使用简短的治疗模式，由于来我们办公室的学生数量有限. Workshops, screenings, and referrals are unlimited. Additionally, 我们提供适当的医疗服务, psychiatric, 或者根据需要提供心理服务. We are available to faculty and staff for group presentations, workshops, and information to support mental health initiatives.

What kinds of issues do you deal with at the Counseling Center?
以下是咨询中心处理的一些情况的例子:与他人的关系, stress management, anxiety issues, family relationships, loneliness, couples conflict, sexuality issues, depression, 问题习惯或行为, 酒精或药物筛查, 以及学业和社会适应.

If I come to the Counseling Center, does it mean something is wrong with me?
On the contrary; from time to time all of us experience difficulties in our daily lives. 当这些困难出现时, 它们有时会成为绊脚石，影响我们与他人的关系或阻止我们实现自己的能力, potential and goals. The Counseling Center is staffed with licensed, professional counselors who can be of assistance in sorting out issues. The emphasis in counseling is not to provide pat answers or to make decisions for you. Rather, it is a cooperative effort that explores new insights or ways of thinking, alternatives, and possible new directions to improve your quality of life.

What if I am hesitant about coming for an appointment on my own? 有人陪我合适吗?
Certainly. 有些情况下，一个朋友, roommate, suitemate, Resident Advisor or Hall Director accompanies a student for their initial appointment.

What if I have a concern about a friend or suitemate? Can I seek the services of the Counseling Center for advice on that type of matter?
我们随时为您提供咨询. Consider approaching your Resident Advisor or Hall Director with your concerns. If you are worried about harm to self or others please contact Security immediately at 333-6104.

What's Next?

• Reflect on your own boundaries, self-care and support needs. Utilize colleagues, supervisors, and department heads for consultation and collaboration. 咨询人力资源部门获取支持信息, wellness programs, and employee assistance options that are available for support to YOU if needed.
• 考虑你与校园安全要求相关的状况，以及是否有任何你必须提交的第九条或犯罪相关报告. Suicidal thoughts from a student are not considered mandatory reporting, but it is an urgent situation where referrals should be made.
• 通过在线填写CARE报告(下面的链接)或致电(563)333-6259向行为干预小组(BIT)报告关注的学生. 在你的工作中，尊重隐私是家庭教育权利和隐私法案(FERPA)所要求的。, 学术咨询, safety, health, and wellness concerns is allowable under FERPA.
• Circle back with the student after referral to a support resource to check-in. This student trusted you enough to share a struggle they are going through.
• 要明白，由于隐私规定，其他校园资源可能并不总是能够在学生推荐后为您提供详细信息. 

Resources

ON-CAMPUS RESOURCES
Academic & 职业规划罗加尔斯基... ...................563-333-6339
Cosgrove无障碍资源中心 .................563-333-6275
Athletics WRC ......................................................563-333-6229
校园事工礼拜堂 .........................................563-333-6132
校园保安罗加尔斯基中心.............................563-333-6104
咨询中心Rogalski中心 ...........................563-333-6423
多样性、公平和包容 ...............563-333-5728
罗加尔斯基学生健康服务中心 ..................563-333-6423
人力资源部galaxy银河娱乐场app大厅 .............................563-333-6364
国际学生学习galaxy银河娱乐场app大厅..............563-333-6389
居住生活Rogalski中心 .................................563-333-6258
罗加尔斯基中心学生活动 ............................563-333-6023
学生成功中心galaxy银河娱乐场app大厅......................563-333-6331

紧急情况下
校园:校园安全罗加尔斯基中心 .........563-333-6104
Off Campus: 9-1-1

REPORTING OPTIONS
Bias Incident ....... Kevin Carlson .............................563-333-6070
性侵犯/第九条...... Kevin Carlson .................563-333-6070

热线/galaxy银河娱乐场app资源
东爱荷华州危机线 ........................................855-581-8111
全国预防自杀热线 ............988 or 1-800-273-8255
NAMI危机短信线 ................................. 输入NAMI至741-741
LGBTQIA危机热线/特雷弗项目 ..............866-488-7386
安全路径幸存者服务 ...................................866-921-3354
维拉法国危机稳定之家 .....................563-396-3017
维拉法国当日访问 ................................563-383-1900
They have multiple locations at Central Park and Duck Creek which are open 4 days per week.
罗伯特·杨危机热线 .............................309-779-2999
Robert Young Center ............................................ 309-779-3000
Walk in hours: Monday-Thursday 7:30 am- 3 pm (3rd St Moline)

1. Recognize

Please review the most common signs of distress. Students may also present with indicators not listed.

SAFETY:

• 身体虐待或自残的迹象
• Unprovoked anger or hostility toward self or others
• Implying or making a direct threat to harm self or others
• 表露关于自杀或死亡的想法
• 无反应或意识水平改变

ACADEMIC:

• Repeated absences and/or decline in quality of work or performance
• Writings/creative work that include disturbing content and/ or themes of despair, hopelessness, violence, death or aggression Disorganized performance and/or repeated requests for extensions
• Conduct that interferes with classroom, group work or activity engagement
• Frequent utilization of faculty/staff office hours for personal support

物理/行为/人际关系:

• 外貌上的显著变化
• Excessive fatigue, listlessness or reports of sleep disturbance
• Intoxication, hangover, smelling of alcohol, evidence of drug abuse
• Disoriented or "out of it", out of touch with reality, delusions or paranoia
• Garbled, rambling, tangential, disconnected or slurred speech
• Behavior out of context or character for individual as you know them
• Self-disclosure of personal distress-family problems, financial difficulties, grief, shame
• Excessive tearfulness, panic reactions, irritability or unusual apathy
• 感到绝望或无助
• Expressions of concern about the student by peers
• Unusual style of communication style (withdrawn or agitated, 低声咕哝, 对问题的回应时间较慢)

2. Respond

Use these important tips to determine the most appropriate response for a distressed student.

SAY WHAT YOU SEE:

• Be direct
• Stick to the facts; Don't make assumptions
• 描述你注意到的变化
• 问他们是否还好
• Listen to them 

Conversation Tips: "I have missed seeing you in class lately. Is everything okay?" "You haven't seemed like yourself the past few classes. 你有什么想说的吗?"

SHOW YOU CARE:

• 让他们知道你在他们身边
• 保持耐心和当下
• Maintain eye contact
• 尽你所能提供帮助
• 保持好奇，多问问题，运用同理心
• Ask what they need
• Avoid judgements
• 总结他们所说的话
• 提供一个倾听的空间
• 让他们知道他们并不孤单
• 肯定他们的感受

Conversation Tips: "It sounds like you are really overwhelmed! 有什么我能帮忙的吗?" "I am hearing you describe that you have been really sad.”“如果你想谈谈，我在这儿听着.”“听起来很有挑战性.“你有过自杀的念头吗??"

CONNECT TO HELP:

• 确定需求和资源
• 重申你的支持和关心
• 将它们连接到资源
• Follow up 

Conversation Tips: "It sounds like you've really been struggling. Have you thought about utilizing the Counseling Center? I have heard great things about it from other students."

3. Refer

该学生是否对自己/他人构成危险，及/或该学生是否因任何原因急需帮助?

情况下需要 IMMEDIATE ASSISTANCE
Yes The student is at immediate risk of harming self or others, 语无伦次或反应迟钝, 极度痛苦, 或者给他人带来极大的痛苦. I do not feel comfortable leaving this student alone. 或者，我对这名学生非常担心，无法确定他们是否有迫在眉睫的危险.
如果学生在校园内或您不确定学生的位置，请致电563-333-6104保安. 如果学生在校外，请拨打911. After student has been connected to emergency resources, submit a CARE report.

-情况需要援助
No 这不是紧急情况, however, 学生表现出痛苦的迹象，这个问题正在影响学生生活的多个方面. I am concerned about them and want to get them more help soon.
Consider the nature of the student's distress and contact appropriate resources for consultation. 协助学生联系咨询中心563-333- 6423或东爱荷华州危机热线855-581-8111. Seek referral or consultation with Dean of Students, Student Success Center or Advising and Career Planning Center. See resource list included on this guide for additional support. 提交CARE报告. When in doubt, you can call Campus Security to consult.

——你能处理的情况
No I'm not concerned for the student's immediate safety, 但我galaxy银河娱乐场app他们正在努力解决学业和/或个人问题，可以从一些额外的支持中受益.
参考适当的资源. Encourage the student to set up an appointment or assist them in doing so. Ask them if you can call someone who can help together. 参见资源列表. 提交CARE报告 and/or ADVISE alert , depending on the situation. 

The Counseling Center employs a staff member whose role is outreach and prevention. They present information to campus on a small- and large-group scale. 他们也有办公时间和小组活动，以建立联系并提供有关心理健康的教育.  在读学生可以访问我们的 Experience page，也可以访问我们的 虚拟镇静蜂巢 应对技能活动.

The SAU Counseling Center collaborates with local businesses on different occasions. 以下是我们合作的几个例子:

• We bring the 爱荷华东部危机系统 to campus during Counseling events and distribute their information throughout campus. This is a free and confidential service that provides 24/7 mental health consults for this area.
• 我们一直在与斯科特县儿童基金会合作，为教职员工提供心理健康急救培训.
• Each fall we organize a Mental Health Fair where local providers, campus departments, 学生俱乐部/活动设立了信息和活动摊位，帮助提高人们对心理健康需求的认识. Additionally, we get area businesses involved by asking them to donate give-aways/swag.
• Local venders we have brought to campus include the Quad Cities Canine Assistance Network, Inc. (therapy dogs), 全国精神疾病联盟(NAMI), Amy's Gift, and Family Resources (specifically  male advocates, victims of homicide, and violent crimes crisis services and platforms that bring awareness to domestic violence).

Dr. Sarah Oliver， LISW, LCSW，主任
Miranda Dresing， MSW LISW，护理协调员
Sarah Godwin, LMHC, Counselor
Theresa Panich行政助理
Amber Dopler, Mental Health Outreach and Prevention Specialist